Privacy policy

Shemadeit operates this website and online store. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or contact us.

For data protection purposes, Shemadeit is the data controller. You can contact us at support@shemadeit.store.

Personal information we collect

We may collect the following information:

Contact details, such as your name, email address, phone number, billing address, and shipping address.
Order and payment information, such as the products you buy, payment status, delivery details, returns, and exchanges.
Account information, if you create an account.
Messages you send to us, including customer support requests.
Website and device information, such as IP address, browser type, device information, cookie data, and how you use our website.

How we use your information

We use your personal information to:

process and deliver your orders;
take payment and prevent fraud;
provide customer support;
handle returns, exchanges, complaints, and legal claims;
improve our website and services;
send marketing emails, if you have agreed to receive them or where allowed by law;
comply with legal obligations, such as accounting and tax rules.

Our legal bases for using your information may include performing our contract with you, complying with legal obligations, your consent, and our legitimate interest in running and improving our business.

Shopify and service providers

Our store is powered by Shopify. Shopify processes personal information to help us run the website, process orders, take payments, and improve the store.

We may also share personal information with service providers who help us operate our business, such as payment providers, delivery companies, IT providers, marketing tools, analytics providers, and customer support tools.

These providers may process your information in countries outside your country of residence. Where required, appropriate safeguards are used for international transfers.

You can read more about Shopify’s processing here: https://privacy.shopify.com/en

Cookies and marketing

We may use cookies and similar technologies to operate the website, remember your preferences, understand website traffic, and support marketing.

You can control cookies through your browser settings and, where available, through our cookie settings tool.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, including to complete orders, provide customer support, meet legal obligations, resolve disputes, and protect our rights.