Shipping policy

Processing time

We do our best to process and ship orders as quickly as possible, usually within 1–2 working days after the order is placed.

Orders are processed Monday to Friday, excluding public holidays. During busy periods, sales, product launches, or holidays, processing may take a few extra days.

Pre-orders are excluded from the normal processing time and will ship according to the estimated shipping date stated on the product page or at checkout.

Pre-orders

Our first collection is available exclusively through pre-order while we gather orders for our first production.

Once we have gathered enough orders and the first production run begins, all customers with an existing pre-order will be notified by email. From the date production begins, please allow approximately 3–4 weeks for your order to be produced and shipped.

Pre-orders are available for a limited time. Once the production begins, no additional orders can be added to that production run.

We will keep you updated throughout the process and notify you once your order has been shipped.

Delivery time

Shipping options, delivery costs, and estimated delivery times are shown at checkout.

Estimated delivery times are:

Norway: 2–7 business days
Europe: 5–10 business days
Rest of world: 7–21 business days

Delivery times are estimates only and may vary depending on the carrier, destination, customs processing, weather, holidays, or other circumstances outside our control.

Unless otherwise agreed, orders will be delivered without undue delay and no later than 30 days after the order was placed.

Incorrect shipping information

You are responsible for providing correct and complete shipping information when placing your order.

If an order cannot be delivered because of an incorrect address, missing name on the mailbox, failure to collect the parcel, or similar reasons, the parcel may be returned to us.

Uncollected packages

If a package is not collected within the courier’s specified time frame, it may be returned to us.

Uncollected parcels are not the same as using your legal right of withdrawal. To withdraw from a purchase, you must clearly notify us within the withdrawal period.

If an uncollected parcel is returned to us, we may deduct or charge reasonable costs related to the return shipment and handling, where permitted by law.