Refund policy

Right of withdrawal

You have the right to withdraw from your online purchase within 14 days from the day after you receive your order.

To use your right of withdrawal, email us at support@shemadeit.store before the 14-day period ends. Please include your order number, name, email address, and the item(s) you wish to return.

Returning your item

After notifying us, you must send the item back without undue delay and no later than 14 days after your notice.

You are responsible for the return shipping cost, unless the return is due to our mistake. We recommend using tracked shipping and keeping your receipt.

Items must be returned to us in their original condition: unworn, undamaged, clean, free from makeup, deodorant, perfume, pet hair, and with original tags and packaging where applicable.

You may try on clothing only as you would in a physical store to check size and fit. If an item has been handled more than necessary, we may reduce the refund to reflect any loss in value.

Refunds

Refunds are made to the original payment method.

We will refund you within 14 days after receiving the returned item, or after you provide proof that you have sent it back. We may withhold the refund until we have received the item or proof of return.

Original standard delivery costs are refunded where required by law. Return shipping costs are not refunded unless the return is due to our mistake or a faulty, damaged, or incorrect item.

Exchanges

For a different size, colour, or product, email us at support@shemadeit.store. Exchanges are subject to stock availability. If the item is unavailable, you may return the item and place a new order.

Faulty, damaged, or incorrect items

If you receive a faulty, damaged, or incorrect item, contact us as soon as possible at support@shemadeit.store with your order number, photos, and a description of the issue.