Terms of service

These Terms of Service apply to purchases made from Shemadeit through our online store.

By placing an order, you agree to these terms. These terms do not limit any rights you have under mandatory consumer protection laws.

1. Seller information

Seller: Shemadeit
Email: support@shemadeit.store

2. Products and prices

All prices shown in the store are the total prices payable for the products, including applicable taxes unless otherwise stated.

Any delivery costs or other additional costs will be shown before you complete your order. You are not responsible for costs that were not clearly shown before purchase.

We try to keep all product information, prices, and availability accurate. If there is an obvious error in price, product information, or order details, and you knew or should have understood that it was an error, the order may not be binding.

3. Orders

An order is binding when you submit it through our checkout and receive an order confirmation.

We reserve the right to cancel or refuse an order if the product is unavailable, if there is an obvious error, or if we suspect fraud or misuse of our store.

4. Payment

Payment is made through the payment methods offered at checkout.

If you pay by card or another instant payment method, the amount may be reserved when you place the order and charged according to the payment provider’s terms.

You must be at least 18 years old to place an order or have permission from a parent or guardian.

5. Delivery

Delivery options, estimated delivery times, and delivery costs are shown at checkout.

Unless otherwise agreed, orders will be delivered without undue delay and no later than 30 days after the order was placed.

Delivery is considered complete when you or someone acting on your behalf has received the order.

The risk for the products passes to you when the order has been delivered to you.

6. Right of withdrawal and returns

You have a 14-day right of withdrawal for online purchases, unless an exception applies by law.

The withdrawal period starts on the day after you receive your order. To use your right of withdrawal, email us at support@shemadeit.store before the period ends.

You must return the product without undue delay and no later than 14 days after notifying us.

You are responsible for the direct return shipping cost, unless the return is due to our mistake or we agree otherwise.

You may inspect and try on the product as you would in a physical store. If the product has been handled more than necessary and has lost value, we may reduce the refund accordingly.

More details are available in our Right of Withdrawal & Returns policy.

7. Refunds

Refunds are made to the original payment method, unless otherwise agreed.

We will refund you within 14 days after receiving the returned product or proof that the product has been sent back. We may withhold the refund until we have received the product or proof of return.

8. Faulty, damaged, or incorrect products

If you receive a faulty, damaged, or incorrect product, contact us as soon as possible at support@shemadeit.store with your order number, photos, and a description of the issue.

If a product has a defect under applicable consumer law, you may have the right to repair, replacement, price reduction, cancellation, or compensation, depending on the situation.

Complaints should be made within a reasonable time after you discovered or should have discovered the issue.

9. Delayed or missing delivery

If delivery is delayed, please contact us.

If we do not deliver within the agreed time, and the delay is not caused by you, you may have rights under applicable consumer law, including the right to request delivery, cancel the purchase, or claim compensation where applicable.

10. Uncollected packages

If you do not collect your package or provide incorrect delivery information, the package may be returned to us.

We may charge you for reasonable costs caused by uncollected packages or failed delivery, unless this is not allowed by applicable law.

This does not limit your legal right of withdrawal.

11. Warranty

Any warranty offered by us or a manufacturer gives you rights in addition to your legal consumer rights. A warranty does not limit your right to complain about faulty products under applicable law.

12. Personal information

We process personal information in order to manage orders, payments, delivery, customer support, returns, and legal obligations.

More information is available in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the terms available at the time you place the order.

14. Disputes and complaints

If you have a complaint, please contact us first at support@shemadeit.store so we can try to resolve the issue.

If we cannot resolve the dispute, you may contact the Norwegian Consumer Authority or another relevant consumer dispute body.

Consumers in the EU/EEA may also use the European Commission’s online dispute resolution platform where applicable.